1. Information We Collect
When you contact us using our website’s inquiry form, you voluntarily provide us with the following personal information:
Name (Required)
Email Address (Required)
Telephone Number (Optional)
We do not collect any other personal data or track your behavior through this website.
2. How We Use Your Information (Purpose Specification)
We use the information you provide for one purpose only: to respond directly to your specific query or communication.
Your information will never be used for marketing, newsletter subscriptions, or any other unrelated purposes unless you explicitly request us to do so in your message.
3. Data Retention and Deletion
We do not store your data indefinitely. To protect your privacy:
Your personal information is kept only for as long as necessary to fully resolve your inquiry.
All personal data submitted via the contact form is permanently deleted from our systems within 30 days of receipt.
4. Information Sharing and Disclosure
We respect your privacy and will never sell, rent, or share your personal information with third parties, except where required by South African law. Your information is handled exclusively by authorized administrators of the reserve.
5. Security of Your Information
We take reasonable technical and organizational measures to ensure that your personal information is kept secure against unauthorized access, loss, or misuse while it is in our possession.
6. Your Rights Under POPIA
Even within our brief 30-day retention period, you have the right to:
Request confirmation of whether we hold your personal information.
Object to the processing of your personal information.
Request that we immediately delete your personal information before the 30-day period expires.
To exercise any of these rights, please contact our Information Officer via our standard contact channels.